Refund policy

Return & Refund Policy

Settings → Policies → Return and refund policy

We want every Giddy Goods gift to make someone giddy. If something isn't quite right, here's how returns work.

30-day returns

You can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging, with tags attached. All returns are subject to approval. Many of our products ship directly from the small brands and makers we partner with, so we'll confirm the return details for your specific item.

How to start a return

Email us at hello@giddygoods.co with your order number and the item you'd like to return. We'll reply with instructions and a prepaid return shipping label. Please don't send items back without contacting us first, since returns go to different addresses depending on the maker.

Return shipping

Damaged, defective or wrong item: we've got it covered. Contact us within 7 days of delivery with a photo, and we'll make it right with a replacement or a full refund, including shipping.
Changed your mind: return shipping is the customer's responsibility. We'll send a prepaid label, and its cost will be deducted from your refund.

Items we can't accept for return

Food, treats and other perishable items (including pet treats)
Personal care and bath products that have been opened or used, such as lip balm, lotion, body wash, bath bombs, bath buffers and burned candles
Personalized or custom-made items
Gift cards
Sale items marked final sale

Refunds

Once your return is received and inspected, we'll email you to let you know it's been approved. Approved refunds go back to your original payment method, usually within 10 business days. Original shipping charges are non-refundable unless the item arrived damaged, defective or incorrect.